Robert Besser
12 May 2022, 17:23 GMT+10
LONDON, England: As it struggles to recover from flight delays and cancellations that have marred the airline's recovery from the Covid lockdown, British Airways (BA) said it has shaken up its senior management, with new managers taking responsibility for customer services, operations and Information Technology.
British Airways' return to profitability has been stunted by chaos in recent weeks, which forced it to reduce its schedule of flights until the end of summer to avoid more flight disruptions.
British Airways has also been struck by staff shortages, particularly in baggage handling and other ground operations, as have other airlines, but its IT issues, including major system outages that left thousands of passengers stranded, have solely affected the airline.
According to the Financial Times, which first reported the changes, Anthony Allcock, chief information and digital officer, will be replaced by Dirk John, while Calum Laming will be the new chief customer officer, replacing Tom Stevens.
The role of chief operating officer will be split in two, with incumbent Jason Mahoney becoming chief technical officer, while a new staff member will take over day-to-day operations.
"We are navigating an extremely challenging period as we rebuild following the global pandemic, and therefore, we have created four new roles on our leadership team," a BA spokesman said.
"Everyone at British Airways is completely focused on three priorities: our customers, supportingthe biggest recruitment drive in our history and increasing ouroperational resilience to deliver the best possible experience for our customers," he added.
Last week, IAG, British Airways' parent company, said to reduce cancellations and delays it was cutting capacity on the airline's summer schedule by 5 percent.
Chief executive Luis Gallego said the cost caused by the disruptions was the main reason why first-quarter operating losses were €754 million, which were higher than analyst predictions of €510 million.
Get a daily dose of Sri Lanka Source news through our daily email, its complimentary and keeps you fully up to date with world and business news as well.
Publish news of your business, community or sports group, personnel appointments, major event and more by submitting a news release to Sri Lanka Source.
More InformationWARSAW, Poland: Plans are underway in Poland to gradually raise the minimum wage twice in 2024. The wage plan has ...
BEIJING, China: China will put into commercial operation its first large passenger airliner, in a bid to challenge western plane ...
FRANKFURT, Germany - With U.S. and UK. markets closed for public holidays, it was left to European and broader global ...
NEW YORK CITY, New York: The Verge has reported that Verizon Communications met with more than 6,000 customer service employees ...
WASHINGTON D.C.: In response to a safety warning issued by the US National Highway Traffic Safety Administration, Vietnamese electric vehicle ...
NEW YORK CITY, New York: Electric truck manufacturer Nikola Corp said that Nasdaq has delivered a delisting notice for not ...
ZURICH, Switzerland: In one of the largest legal awards ever against Credit Suisse, the bank was ordered to pay $926 ...
DETROIT, Michigan: Amid broader global concerns over semiconductor chip supplies, sanctions and national security, Chinese commerce minister Wang Wentao said ...
WASHINGTON D.C.: The White House announced this week that President Joe Biden has chosen US Air Force chief General Charles ...
GUAM: After Typhoon Mawar brought strong winds and torrential rains, large areas of the US Western Pacific territory of Guam ...
NEW YORK CITY, New York: In one of the largest known Chinese cyber-espionage campaigns against American critical infrastructure, a state-sponsored ...
SAN FRANCISCO, California: Sam Altman, CEO of ChatGPT-maker OpenAI, has said the company could consider leaving Europe if it could ...